Data privacy statement

This data privacy policy by [company name] sets out how [exact company name] with main office in [address] processes data about you when visiting our website. By continuing to use this website, you agree with the processing of your data in accordance with this statement.

Data protection

We take the protection of your personal data very seriously. We process your personal data in accordance with the statutory data protection regulations as well as this data privacy statement.

The use of our website is generally possible without providing personal information. Insofar as personal data are collected on our site (e.g. name, address or e-mail addresses), then this will be on a voluntary basis wherever possible.

Data privacy coordinator

You can contact our data privacy coordinator at:

Company name
attn. Data privacy coordinator
Street
Postal code City/Town
Phone: +43-0000-000000
Email: [email protected]

Data processor, recipient

We process your personal data with the support of data processors, who support us in making the services available (e.g. web hosting companies, email-newsletter-mailing-service).

  • GO.WEST Communications GmbH
  • Hetzner Online GmbH
  • 1&1 Internet SE
  • xLab Software Engineering
  • Cloudflare, Inc
  • CleverReach
  • Kognitiv, GASTROdat GmbH, HotelNetSolutions GmbH
  • Google / Adobe (Webfont-providers)
  • Facebook

These data processors are obligated to strictly protect your personal data and can process your personal data for no other purpose than for providing our services.

Passing on of your personal data takes place only to commercial service providers such as banks (in case of transfers to you), tax consultants (in case you appear in our accounting), mailing service providers (in case of mailing to you), etc.

  • Individual list

Contact form

After submitting the contact form, processing of the personal data entered by you takes place by the party responsible in terms of data-protection law for the purpose of processing your enquiry on basis of the consent granted by you by submitting the form.

There is no legal or contractual obligation for providing the personal data. Not providing the data will merely result in you not being able to transmit your request and us not being able to process it.

You have the right to revoke your consent at any time by means of written notification, without the legality of the processing having taken place based on the consent until the time of revocation being affected. 
Further processing of the data, which is consistent with the original purpose of processing, takes place on the same legal basis until objection. In this case, the data will be passed on to the mailing service provider.

You have the right to object to the use of your personal data for the purpose of direct advertising at any time by sending a written message. In case of objection, your personal data will no longer be processed for the purpose of direct advertising.

Email-Newsletter

By clicking the checkbox, you agree to the processing of the personal data entered by you for the purpose of receiving information about offers and news by means of an email newsletter by the party responsible in terms of data-protection law until cancellation or objection.

There is no legal or contractual obligation for providing the personal data. Not agreeing merely results in you not receiving an email-newsletter.

You have the right to revoke your consent at any time by means of written notification or by clicking on the unsubscribe link in the email-newsletter, without the legality of the processing having taken place based on the consent until the time of revocation being affected.

Likewise, you can object to the use of your personal data for the purpose of direct advertising in the same way. In case of objection, your personal data will no longer be processed for the purpose of direct advertising in form of an email-newsletter.

Cookies

This website uses cookies. Cookies make websites user-friendly and more efficient for the user. A cookie is a small text file which serves to store information. When visiting a website, the website can place a cookie on the computer of the website visitor. When the user revisits this website, the website can read the data from the previously stored cookies and thus determine whether the user has already visited the website and which sections of the website the user was particularly interested in.
You can find more information about cookies on Wikipedia.

Changing the cookie settings

How the web browser handles cookies, which cookies are permitted or rejected, can be determined by the user in the settings in the web browser. Where exactly these settings can be found depends on the respective web browser. Detailed information about this can be found using the help function of the respective web browser.

When the use of cookies is restricted, it may not be possible to use all features of this website in full anymore.

Server Logfile

This website, for the purpose of monitoring the technical functionality and increasing the operational ability of the web server on basis of the predominantly justified interest of the responsible party (technical security measures), processes the following personal data in a log file on the server (see Combined Log Format):

  • IP address
  • Time stamp
  • Content accessed
  • Referring page 
  • Browser identification

These data will be stored only temporarily for the duration of 10 days. After that, the data will be automatically deleted.

Google Analytics

This website uses Google Analytics, a web analysis service by Google LCC („Google“) on basis of the predominantly justified interest (analysis of website usage). We have concluded a corresponding agreement with Google for order data processing.

When accessing our website, a connection to the servers of Google will be established using software, and data transmitted to servers, some of which are located in the USA. Google Analytics also uses cookies for storing information about the website user and for analysing the usage of the website by the website user.

This website uses the feature "IP-anonymisation". By doing so, Google will truncate your IP address within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area before transmission, and thus anonymise it. Only in exceptional cases will the IP address be transmitted to a Google server in the USA and truncated there.

According to information by Google, Google will use this data to evaluate the usage of the website, for compiling reports about the website activities, and for providing further services in connection with website usage and internet usage.

Google will also transfer this data to third parties if necessary, provided that this is legally mandated or insofar as third parties have been commissioned by Google to process this data.
Detailed information about the processing of user data at Google Analytics can be found in the data privacy statement by Google or by Google Analytics.

Deactivate Google Analytics

You can prevent the collection of your user data on our website in general by setting your web browser to "Do Not Track". Our website respects the "Do Not Track"-signal, which your web browser will then transmit to all websites.

You can generally prevent the collection of your user data by Google Analytics by downloading and installing the Browser-Plugin available on the following link.

Facebook Pixel

Diese Website verwendet Facebook Pixel, einen Webanalysedienst der Facebook Ireland Limited („Facebook“) auf der Rechtsgrundlage des überwiegenden berechtigten Interesses (Analyse der Websitenutzung). Wir haben dazu mit Facebook einen Vertrag zur Auftragsdatenverarbeitung abgeschlossen. Die Daten werden teilweise in die USA übertragen. Die Übermittlung der Daten in die USA erfolgt auf Grundlage des Privacy Shields.

Beim Aufruf unserer Webseite wird über eine Software eine Verbindung zu den Servern von Facebook hergestellt und Daten an teils in den USA befindlichen Server von Facebook übermittelt. Facebook Pixel verwendet zudem Cookies zur Speicherung von Informationen über den Website-Benutzer und zur Analyse der Benutzung der Website durch die Website-Benutzer.

Laut Angaben von Facebook wird Facebook die erhobenen Daten benutzen, um die Nutzung der Website auszuwerten, um Reports über die Websiteaktivitäten zusammenzustellen und um weitere mit der Websitenutzung und der Internetnutzung verbundene Dienstleistungen zu erbringen.

Auch wird Facebook diese Informationen gegebenenfalls an Dritte übertragen, sofern dies gesetzlich vorgeschrieben ist oder soweit Dritte diese Daten im Auftrag von Facebook verarbeiten.
Detaillierte Informationen zum Umgang mit Nutzerdaten bei Facebook finden Sie in der Datenschutzerklärung von Facebook.

Facebook Pixel deaktivieren

Sie können die Erfassung Ihrer Nutzerdaten auf unserer Website generell verhindern, indem Sie in Ihrem Webbrowser „Do Not Track“ einstellen. Unsere Website berücksichtigt das „Do Not Track“-Signal, das Ihr Webbrowser dann an alle Websites sendet.

Hotjar

Diese Website verwendet Hotjar, einen Webanalysedienst der Hotjar Ltd. („Hotjar“) auf der Rechtsgrundlage des überwiegenden berechtigten Interesses (Analyse der Websitenutzung). Wir haben dazu mit Hotjar einen Vertrag zur Auftragsdatenverarbeitung abgeschlossen.

Beim Aufruf unserer Webseite wird über eine Software eine Verbindung zu den Servern von Hotjar hergestellt und Daten an in der EU befindliche Server von Hotjar übermittelt. Hotjar verwendet zudem Cookies zur Speicherung von Informationen über den Website-Benutzer und zur Analyse der Benutzung der Website durch die Website-Benutzer.

Laut Angaben von Hotjar wird Hotjar die erhobenen Daten benutzen, um die Nutzung der Website auszuwerten, um Reports über die Websiteaktivitäten zusammenzustellen und um weitere mit der Websitenutzung und der Internetnutzung verbundene Dienstleistungen zu erbringen.

Detaillierte Informationen zum Umgang mit Nutzerdaten bei Hotjar finden Sie in der Datenschutzerklärung von Hotjar.

Hotjar deaktivieren

Sie können die Erfassung Ihrer Nutzerdaten generell verhindern, indem Sie in Ihrem Webbrowser „Do Not Track“ einstellen. Hotjar berücksichtigt das „Do Not Track“-Signal, das Ihr Webbrowser dann an alle Websites sendet.

Sie können die Erfassung Ihrer Nutzerdaten durch Hotjar generell auf allen Websites verhindern, indem Sie die Software direkt auf der Hotjar-Website deaktivieren.

Share-buttons

On some pages, our website features buttons for sharing the page contents on the social media platforms Facebook, Google Plus, Twitter, Instagram, Linkedin, Pinterest, Reddit, Tumblr, XING and YouTube.

These buttons are designed for the purpose of protecting the personal data of our website visitors, as the script (software) underlying the buttons does not collect or process personal data. Website visitors who want to share our site, will be redirected to the "Share"-pages of the respective social media platforms when clicking these buttons. It is only here that the scripts necessary for sharing the page contents will be loaded. This is then subject to the terms and conditions and data protection terms agreed on between the website visitor and the respective social media platform.

More details about this are available directly from the respective providers:

Your rights

You have the right to disclosure, correction, deletion and restriction of the processing of your personal data.

Insofar as the legal basis for the processing of your personal data is based on your consent or a contract concluded with you, you also have the right to data portability.

You have the right to revoke any consent granted for the processing of your personal data. The legality of the processing of the personal data shall remain unaffected by the revocation until the revocation.

You have the right to object to the processing of your personal data for the purpose of direct advertising. In case of objection, your personal data will no longer be processed for the purpose of direct advertising.

You further have the right to lodge a complaint with the supervisory authority (Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, [email protected]).


ADDITIVE+ LANDINGPAGE - Online Marketing and Landing Pages

Beside our website we do also operate optimized landing pages for means of hotel online marketing. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”), our partner in the field of hotel digital marketing. The adequate level of data protection is based on data processing agreements with the respective company.

Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.

Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.

You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link: chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh

ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.

Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.

Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.

When you visit our landing pages a banner will inform you about the use of cookies for remarketing functions. If you continue using the website or click on the respective button you consent to the use of cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.

ADDITIVE+ MARKETING AUTOMATION - Direct Marketing

In order to increase customer loyalty and to sell our services and additional services we use hotel online marketing software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) within the field of hotel marketing automation. Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.

You can deny the use of your data for this purpose anytime by clicking on the “unsubscribe” link in the respective message.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.

ADDITIVE+ VOUCHERS

On our website you have the possibility to buy vouchers by using the integrated voucher software. To process your purchase and to save and store your data we use software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) in the context of voucher marketing. Through the use of these services and systems your data will be processed and stored in the EU.

The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data we cannot conclude a contract with you. The data will not be transferred to an outside third party, except for your credit card data which will be transferred to the payment provider and to our tax accountant to fulfil our tax obligations.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) and/or lit b (processing necessary for the performance of a contract) of the GDPR.